What would cause DSUSBCheck to fail?

Ivor · Post by **Ivor** » Mon Sep 24, 2007 4:52 pm

I get the following:

Error initializing DSUSb adapter! Make sure its connected and try again.

The DSUSB is indeed connected, the LED is Red.
This is a known working port, the portit works fine with my Canon 350 XT

My computer is a IBM T60P Laptop, I even connected it to a USB port on the docking station incase it was a voltage issue, same problem.

Maybe a driver issue?

Thanks

Post by **dpanderson** » Tue Sep 25, 2007 9:26 am

This happens when the DSUSB is not talking to the computer. It is most likely because the DSUSB has gone bad, but it could be an intermittent connection. Try pushing in on the USB connector with your hand while trying DSUSBCheck. Also, have you tried any other software such as DSLR Shutter from http://www.stark-labs.com?

If your DSUSB is bad, we will ship you a replacement.

Ivor · Post by **Ivor** » Tue Sep 25, 2007 5:37 pm

dpanderson wrote:This happens when the DSUSB is not talking to the computer. It is most likely because the DSUSB has gone bad, but it could be an intermittent connection. Try pushing in on the USB connector with your hand while trying DSUSBCheck. Also, have you tried any other software such as DSLR Shutter from http://www.stark-labs.com?

If your DSUSB is bad, we will ship you a replacement.

Looks like its something related to the port, I also have a GPUSB, and that fails the GPUSBCheck !

Ill try the DSLR shutter software, see what that does.

Thanks

Ivor · Post by **Ivor** » Fri Sep 28, 2007 12:59 pm

Ok, so DSLR Shutter also fails to see the DSUSB.
I have tried a webcam and also my canon DSLR on that port, they work fine, its just the DSUSB and GPUSB that are not working.

What could it be?

Post by **dpanderson** » Fri Sep 28, 2007 1:29 pm

This is very strange indeed, and the first time I have heard of such a problem.

Do you have access to a different computer that you could try the GPUSB and DSUSB on?

Ivor · Post by **Ivor** » Fri Sep 28, 2007 1:35 pm

dpanderson wrote:This is very strange indeed, and the first time I have heard of such a problem.

Do you have access to a different computer that you could try the GPUSB and DSUSB on?

Yes, in fact I just tried them both on a desktop PC, they both work.

Im guessing I must have some sort of driver problem on the laptop.
Everything else I plug into the USB port works

Post by **dpanderson** » Fri Sep 28, 2007 2:20 pm

This was my thought as well. It appears that the USB drivers in your laptop are not handling HID class USB devices very well. If you have a USB mouse, you might try that to see if it works. A normal USB mouse is also a member of the HID class.

Try searching the Internet for USB driver upgrades for this particular model of computer.

Ivor · Post by **Ivor** » Fri Sep 28, 2007 2:56 pm

I just plugged in a Logitech mouse, and it detected it and it works without any problem.

Good hint about the Drivers, Ill check on the Levono web site and see if theres an update.

Thanks

Post by **dpanderson** » Fri Sep 28, 2007 3:07 pm

What operating system are you running?

Ivor · Post by **Ivor** » Fri Sep 28, 2007 3:09 pm

Windows XP Pro with SP2

Ivor · Post by **Ivor** » Wed Oct 17, 2007 8:24 am

Well I couldn't find anything, so i'm pretty scuppered on using either one on my laptop, any other ideas?

Post by **dpanderson** » Wed Oct 17, 2007 9:32 am

Have you tried to uninstall and re-instally DSUSBCheck and GPUSBCheck? That would be a long shot, but maybe it will work.

I am definitely confused by this one, and don't have any good guesses on other things to try.

If you have not done so already, you might try some post to the various Yahoo groups. Perhaps another user has encountered this problem and found a solution.

Ivor · Post by **Ivor** » Wed Oct 17, 2007 11:00 am

Hmm, I dont think I have tried that, I will do so this evening.

Thanks

Ivor · Post by **Ivor** » Wed Oct 24, 2007 7:06 pm

Ok I tried reinstalling, it made no difference, so I gave up and I'm using them both on another laptop now !

Post by **dpanderson** » Thu Oct 25, 2007 7:39 am

Very strange, indeed. I wish I understood why this problem occurred. I am glad to hear that you have another machine that they work with.