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USB2EQ6 Connection Issues

Posted: Tue Dec 04, 2018 8:53 am
by davisonc
Hi Team,

I recently received the USB2EQ6 cable but I am constantly receiving a timeout connection error using EQMOD and also the EQDIR responds with cannot connect to mount. The computer finds the connection and if I connect to mount without the USB2EQ6 cable i.e. through pc direct mode and handset it works.

I am wondering if there is anything I am doing wrong e.g. which drivers should I use for the FTDI chip most recent or older versions? I am assuming that I have been supplied correct cable even though there is no identifier on it to say it is EQ6 i.e. could it be similar but cabled differently?

Thank you in advance for your thoughts on the above.

Regards,

Craig

Re: USB2EQ6 Connection Issues

Posted: Thu Dec 13, 2018 1:31 pm
by dpanderson
I worked with Craig on this issue and we figured out there was a wiring issue on the USB2EQ6 he received that escaped through our normal test process. We will be revising that process to prevent this from happening in the future.