FocusPal system error & H800041023

Questions about hardware and software obtained directly from Shoestring Astronomy
Post Reply
Daryl Thomson
Posts: 3
Joined: Wed Jan 02, 2019 2:41 am
Anti-spam question: Astronomy

FocusPal system error & H800041023

Post by Daryl Thomson » Fri Jul 19, 2019 11:47 pm

I have just recently upgraded by laptop with ram and SSD hard drive. The laptop runs windows 10 pro and I receive the following error when attempting to run FocusPal.exe. The error is "System Error &H800041023(-2147467229). This is the only app does hasn't run since the upgrade. Can anyone help?

dpanderson
Site Admin
Posts: 999
Joined: Fri Apr 28, 2006 1:34 pm
Location: central Iowa
Contact:

Re: FocusPal system error & H800041023

Post by dpanderson » Sat Jul 20, 2019 2:12 pm

I have not heard of this issue before. Did you try to uninstall then re-install FocusPal after the upgrade?
Doug Anderson
Shoestring Astronomy
http://www.ShoestringAstronomy.com

Daryl Thomson
Posts: 3
Joined: Wed Jan 02, 2019 2:41 am
Anti-spam question: Astronomy

Re: FocusPal system error & H800041023

Post by Daryl Thomson » Sat Jul 20, 2019 11:44 pm

yes, uninstalled and re installed twice and on both occasions same error. I'll now will be looking at the registry for incorrect location DLL's files etc.

Daryl Thomson
Posts: 3
Joined: Wed Jan 02, 2019 2:41 am
Anti-spam question: Astronomy

Re: FocusPal system error & H800041023

Post by Daryl Thomson » Sun Jul 21, 2019 11:40 pm

I have consulted my IT expert and he checked the error files for any unusual concurrences etc at their premises. No success and no errors reported. It is his opinion it is a software problem.
I recently, that is after the upgrade, had a similar issue with QHY polemaster software for their driver running in windows 10 pro. They were quick to correct the problem with a rewrite of their software driver which has worked perfectly since. Could you do the same as I believe it is a similar problem???

Post Reply